Shipping Policy

Shipping Policy At FrenchEcom, we are committed to offering you an efficient and reliable shipping service so you can receive your purchases peacefully, wherever you are. Here is our detailed shipping policy to ensure transparency and customer satisfaction.

Shipping Times Order preparation: All orders are processed and shipped within 24 to 48 hours after order confirmation. Delivery time: After shipment, our delivery partners commit to delivering within a timeframe of 7 working days. This period may vary depending on your geographical location. Shipping Fees Shipping fees are calculated based on the weight of your order and the delivery destination. The exact amount will be indicated at the time of order validation, before payment. FrenchEcom offers the possibility to benefit from advantageous shipping conditions, including free shipping offers under certain conditions or specific promotions.

Order Tracking Once your order is shipped, you will receive a shipping confirmation email including a tracking number. You can use this number to track the status of your order in real-time via our logistic partner's website.

Delivery Areas FrenchEcom delivers its products internationally. However, some restrictions may apply to specific geographical areas due to customs regulations or logistical limitations. We will inform you during the order process if your delivery address is affected.

Responsibilities Damages: If you receive a damaged product, please contact our customer service within 48 hours of delivery. We are committed to resolving the issue as soon as possible. Delivery delays: Although we do everything to meet the promised shipping deadlines, circumstances beyond our control may cause delays. FrenchEcom cannot be held responsible for delays caused by force majeure or logistical problems of the carrier. Contact Us For any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact our customer service:

Phone: 01 76 43 23 00 Email: contact.frenchecom@gmail.com We are determined to ensure customer satisfaction through a reliable and efficient shipping service. Thank you for choosing FrenchEcom for your online shopping.

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