Returns and refunds policy

At FrenchEcom, your satisfaction is at the heart of our priorities. We understand that you might change your mind about a purchase, or that you might not be entirely satisfied with the product received. That's why we offer a flexible return and refund policy to ensure that your shopping experience is as enjoyable and worry-free as possible.

Return Period You have 90 days from the date of receiving your product to initiate a return. We believe that a 90-day period provides you ample time to reflect on your purchase and to ensure it fully meets your expectations.

Condition of Returned Products To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returned items must include all accessories, manuals, documentation, and promotional gifts received with the product.

Return Process Contact Us: Before returning an item, please contact us at contact.frenchecom@gmail.com or at 01 76 43 23 00. We will provide you with the necessary information for the return. Prepare the Package: Carefully pack the product in its original packaging with all accessories and documents included. Shipping: You will be responsible for the shipping costs for returning the product. We recommend using a tracking service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item. Reception and Inspection: Upon receipt, we will inspect the returned item and inform you of the receipt and approval or rejection of your refund request. Refunds If your return is approved, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Exchanges If you wish to exchange a product, please first follow our return process. Once the return is accepted, you can make a new purchase for the replacement item.

Contact Us For any questions regarding our return and refund policy, please do not hesitate to contact us:

Phone: 01 76 43 23 00 Email: contact.frenchecom@gmail.com Address: FrenchEcom, 60 rue François 1er, 75008 Paris, France We are here to help make your shopping experience at FrenchEcom as pleasant as possible. Thank you for choosing FrenchEcom for your e-commerce needs.

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